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Shipping Policy

Last updated: 6/16/2025
 

Thanks for stopping by Trail Tails Utah — we’re glad you’re here! Every order is made just for you (literally — we don’t print anything until you place your order), which means shipping takes a bit longer than something pulled off a warehouse shelf. Here's what you need to know:


Made to Order, Not Made to Wait


All of our products are fulfilled by Printful, our awesome print-on-demand partner. That means your items are custom printed, packed, and shipped just for you.

Fulfillment Time:
Orders typically take 2–7 business days to get printed and prepared for shipping. Most are done closer to the 3–4 day mark.


Shipping Time & Costs


Once your order is fulfilled, it ships out and you’ll get a tracking number via email.

Estimated shipping times (after fulfillment):

  • 🇺🇸 U.S. orders: 3–5 business days

  • 🇨🇦 Canada: 5–10 business days

  • 🌍 International: 7–20 business days

Shipping Costs:
Shipping is calculated at checkout and depends on your location and order size.


Do You Ship Internationally?


Yes, we do — but keep in mind:

  • International orders can take longer (up to 20+ business days)

  • Customs fees, taxes, or import duties are your responsibility

  • We can’t refund or replace orders rejected or delayed by customs


Delays Happen — Here’s What to Expect


We’ll always aim to get your order to you ASAP, but please remember:

  • We can’t control carrier delays (USPS, FedEx, etc.)

  • Busy seasons (like holidays) may extend shipping times

  • If your package is delayed for more than 10 business days after shipping, email us and we’ll look into it


Tracking Your Order


As soon as your order ships, you’ll get a tracking link via email.
Didn’t get one? Check your spam folder, or shoot us a message at [your@email.com].


Still Have Questions?


We’re here to help. Contact us at trailtailsutah@gmail.com with any shipping concerns, and we’ll get back to you as soon as we can.
 

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